FaQs

What are your turnaround times?

Artwork turnaround time can range from 48 to 72 hours, for quotations 48 hours; and for samples from 7 to 10 days for standard products (Woven & Printed Labels, Conventional Heat Transfers). Specialty products can take from 9 to 12 business days (Hang Tags, Decorative Heat Transfers, Rubber Labels, other special techniques).

Can I approve my artwork/sample board via email?

Yes, you can scan the signed artwork/sample board and submit to us via email.

Is there a charge for design work?

No. Finotex offers our design department services free of charge to every customer, and you review and approve your label artwork before the order goes into production.

How many colors can my label carry?

It depends on the technique: woven Elite®, Damask, Taffeta and Satin carry up to 8 colors; Sublime® woven is unlimited; screen printed up to 4; flexo printed up to 6 on the front and 2 on the reverse; conventional heat transfer up to 8, though some specialties admit one color only.

Do you need the fabric or fiber content?

Yes. Quotations, ink formulas and testing are all based on the fiber content of the fabric, so we need it for heat transfers and for developing samples.

Do you charge for samples?

As part of our service, Finotex offers samples free of charge for our standard products.

Is there a set-up fee for rubber and specialty products?

Yes, price will depend on material, design, elaboration and dimension. This charge will be waived if we receive an order of the developed product within 3 months.

How do I place a production order?

Once your artwork or sample is approved, submit the production order using the code of the approved sample. Your sales representative will email a delivery estimate within one to two business days.

What are the minimum order quantities?

Woven labels, printed labels, hang tags and heat transfer labels run from 5,000 units with 1,000 per SKU. Rubber labels start at 3,000 pieces. For other specialties, ask your sales representative — and if the total order does not reach US$100, the minimums do not apply.

How long is a quoted price valid?

Quoted prices are guaranteed for one month. Once you approve, the price is held for a year — and at the end of that year we review whether it can be held for an equal or longer period.

Do I have to pay customs and duty if my order is shipped outside the country?

Orders shipped to international locations may be subject to the customs and duties charges required by that country. If the total amount of the order exceeds the minimum of US$1,000, we will assume the charges of customs, duty and shipping.

Do all of your factories use the same type of machines and are the quality and products the same across countries?

Finotex constantly strives to offer the latest technology to its customers and looks for the better materials for our products. This allow us to reproduce your product in any of our fa-cilities around the world, with the same quality and raw material.

Do you have the capacity to develop heat transfers for special fabrics (DWR, ultra stretched synthetics, FR, etc.)?

Yes, our Research & Development Product department works constantly on new formulas and performing tests before launching them to the market. When our customers need a development for special fabrics we only need the sample of the fabric and know what kind of finish and the additional process will be put through.

Which washing tests does Finotex perform?

Finotex performs the following testing at our internal laboratory in our El Salvador, Honduras, Mexico and Colombia facilities: Home Laundry Cycles; Chlorinated water using the ISO 105-E-03 Textile Test for color fastness; Salt water testing using the AATCC 106 Colorfastness to Salt water norm, Dry Cleaning Testing and Industrial wash testing.

Are all Finotex products certified for harmful substances?

Yes, our standard products are certificated under the STANDARD 100 by OEKO-TEX®